Cancellation and Refund Terms
At YESKA TOURS, we understand that travel plans may change. Our cancellation and refund policy has been designed to provide transparency while considering the conditions imposed by hotels, airlines, train operators, attraction providers, and other tourism partners.
By booking any service with YESKA TOURS, customers acknowledge and accept the following terms and conditions.
Cancellation Requests
All cancellation requests must be submitted in writing via email or through our official communication channels.
The effective cancellation date will be the date on which YESKA TOURS receives the written request.
Verbal cancellations or requests made through unofficial channels will not be considered valid.
Non-Refundable Services
Certain travel services are non-refundable once confirmed, including but not limited to:
- Machu Picchu entrance tickets.
- Train tickets.
- Domestic and international airline tickets.
- Special event tickets and permits.
- Government-issued tourism permits.
- Services clearly marked as non-refundable at the time of booking.
Refund eligibility will depend on the policies established by each service provider.
Tour and Package Cancellations
For tours and travel packages, cancellation fees may apply depending on the notice period provided before the scheduled departure date.
Refund amounts may be reduced by:
- Administrative fees.
- Bank transaction fees.
- Provider penalties.
- Non-refundable deposits.
- Charges imposed by third-party suppliers.
Changes and Modifications
Requests to modify travel dates, passenger information, itineraries, or services are subject to availability and approval by the corresponding providers.
Additional costs resulting from modifications must be paid by the traveler.
YESKA TOURS cannot guarantee that requested changes will be possible after a booking has been confirmed.
Refund Process
When applicable, approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on banks, payment processors, and service providers.
Customers should allow up to 30 business days for refund processing after approval.
Force Majeure
YESKA TOURS shall not be held responsible for cancellations, interruptions, delays, or modifications caused by circumstances beyond our control, including but not limited to:
- Natural disasters.
- Extreme weather conditions.
- Political unrest.
- Strikes or labor disputes.
- Public health emergencies.
- Government restrictions.
- Transportation disruptions.
In such cases, refunds and compensation will be subject to the policies of the affected service providers.
No-Show Policy
No refunds will be provided for unused services, missed tours, late arrivals, no-shows, or voluntary withdrawal from any tour or travel service after commencement.
Cancellation by YESKA TOURS
YESKA TOURS reserves the right to cancel or modify services due to operational, safety, or force majeure reasons.
When possible, alternative arrangements of similar value will be offered. If no suitable alternative is available, eligible refunds will be processed according to applicable circumstances.
Contact Us
For questions regarding cancellations, modifications, or refunds, please contact our customer service team through our official communication channels.
Our team will be pleased to assist you and provide information regarding your specific booking conditions.