Frequently Asked Questions
1. Is it advisable to travel alone, as a couple, with family, or in a group?
Passengers are encouraged to travel in their preferred way. Our team will ensure your trip is an unforgettable experience. If you are traveling alone and wish to join a group, options are available depending on availability and the tour itinerary.
2. Can I access recommendations for activities to do on my days off?
Yes. Our passenger assistance team provides tour options, information on free admission areas, nearby supermarkets, modern shopping centers and souvenir shops, and any other information the passenger may need.
3. Are there packages available that suit my interests and budget?
Yes, relatively. Our offering is varied to suit all passenger interests and requirements. We have a portfolio that includes diverse options in every sense. Regarding budget, we work in a personalized way according to each client’s preferences. However, we have a quality standard that does not include offering unproven or low-quality services.
4. What is the best time of year to travel to the destinations offered?
All times of year are ideal for visiting our tours. However, some times are more suitable than others depending on the tour or destination. For more information, we recommend reviewing our packages and the annual calendar of ideal months.
5. Can I get an all-inclusive package?
Yes. While it’s true that most packages offered in the tourism sector don’t include lunches and other services, our agency works meticulously to include everything the passenger desires. In other words, if the passenger wants an all-inclusive trip where they don’t have to worry about a thing, our team will work on it without any problem.
6. Can I customize my trip?
Yes. Our advisors provide information about the tours (including options, duration, and other details). They also offer various itinerary options to suit the passenger’s schedule and needs.
7. What exactly do the packages include, and what travel insurance do they offer?
Our packages include everything the passenger might want to add. As a base, all our packages include 24/7 assistance and support via WhatsApp, and depending on the passenger’s needs, an all-inclusive program can be created. Travel insurance is NOT included in our offer.
8. What are the policies for changes or cancellations?
Our agency handles changes and cancellations. However, these are subject to change. If a change involves increased fares and/or penalties, these must be covered in full by the passenger. We will be flexible and willing to work on this whenever possible. Regarding cancellations of already booked services, we will inform the passenger about the available options (postponements, refunds, and applicable penalties). For more information, please see the company’s policies tab.
9. How far in advance should I book?
There are certain tours whose tickets require booking up to six months in advance. However, our team works to ensure that clients have access to a variety of options, including last-minute ticket purchases.
10. What identity documents, visas, or vaccinations are required?
The required documents depend on the passenger’s country of origin. Regarding vaccinations, there are no mandatory vaccinations, but some are recommended (especially if planning a visit to the Peruvian jungle). However, vaccination records are required during specific periods for certain cases. In any case, the passenger is informed in advance.
11. Is there a protocol for action in unforeseen or unplanned situations?
Yes. Our agency has a quality standard that requires a protocol for handling unforeseen events. This protocol is provided to the passenger once our services have been booked.
12. What services can I contract through the agency?
Our agency offers tour services (including entrance fees to tourist attractions), train and bus transportation, transfers, sale of domestic and international airline tickets, accommodation, meals, guided tours and/or escort services, etc.
13. Can I contract only certain services?
Yes. We also offer separate services. For example, if a passenger only wants transfers, our agency provides the required services.
14. Do you offer 24/7 support during the trip?
Yes, our service includes 24-hour support during the days of your visit.